Support & frequently asked questions
Contact support
Support contact is being configured. This app is not ready for public launch.
Include your shop domain and a short description. Do not send passwords, API keys or customer data.
What is included?
USD 4.99 per month includes weekly reports and one verified email recipient, for stores with up to 1,000 orders in a rolling thirty-day period. There are no automatic overage charges. Processing pauses when supported limits are exceeded.
Why can revenue differ from Shopify Analytics?
We measure net merchandise revenue for orders in the report week, using the data available at generation time. Tax, shipping, tips, gift-card sales, test and cancelled orders are excluded. Refund transactions are shown separately and may include tax and shipping. Older-order refunds outside accessible history may be unavailable. Saved reports do not change after later order edits.
Why is there no report or email?
Check your subscription, sync status and store limits in the app. Reports use complete weeks in your configured timezone. Email delivery requires a verified address and enabled delivery. Check your spam folder. Contact support if an error remains; do not repeatedly request delivery after an uncertain send result.
What does Standard summary mean?
Numerical facts are calculated by code. If AI is unavailable or its explanation fails validation, the report uses a standard summary with the same calculated facts. Suggested checks are not proven causes.
How do I cancel?
Manage the app subscription in Shopify. Uninstalling stops app jobs and removes active app data. Unsubscribing from emails only stops delivery; it does not cancel billing.